Ask for Google reviews on WhatsApp, and answer them in one place

RelayPlus can ask a customer for a Google review over WhatsApp when an order is delivered, or when a team member marks the WhatsApp chat solved. Each trigger is a switch you turn on, and a request waits 2 hours after its trigger by default, or any time you set up to 7 days.

The order trigger works on orders from a connected store or built in RelayPlus, and for an order that never reports a delivery, the request goes a set time after the order is fulfilled, 3 days by default.

Agents can also ask from the WhatsApp conversation itself, with an "Ask for a Google review" button. The customer gets a short thank-you message with a link that opens your Google review page, written in Arabic for contacts whose language is Arabic.

Inside the 24-hour window the request goes as an ordinary WhatsApp message. Outside it, RelayPlus sends your approved review template instead, so a request outside the window goes only once Meta has approved that template.

RelayPlus can create a ready-made review template in English and Arabic, with a "Leave a review" button, and submit it to Meta for you in Meta's Marketing category. Meta decides whether to approve it.

Meta charges for these messages. A template message is charged when it is delivered, at a rate set by the template's category and the recipient's country. Since 1 October 2026, a message that is not a template, sent inside the 24-hour window, is charged too, after a free tier of 1,000 a month for each business phone number.

Each customer is asked at most once in a period you choose, 90 days by default and anywhere from 30 to 365 days, and requests sent by agents count toward the same limit as automatic ones. Customers who have opted out of marketing, for example by replying STOP, are not sent review requests.

Requests do not ask for a rating first, and there is no setting that sends them only to satisfied customers. Google's rules do not allow businesses to discourage negative reviews, to ask only satisfied customers for reviews, or to offer rewards for reviews. When an agent asks by hand, the agent chooses whom to ask.

Connect your Google Business Profile from Settings, agree that RelayPlus may post your team's replies, then choose which locations to bring in. A workspace connects one Google login, and each location can be chosen in one workspace only.

Google reviews for your chosen locations appear on the Reviews page, under Engage in RelayPlus, with filters for unreplied reviews, 1 or 2 stars, reviews assigned to you, done, and rejected replies. A newly chosen location brings in its last 30 days of reviews, and older ones load from Google when you ask.

For review requests you can set up to 50 branches, each with its own Google review link that you paste in or take from a connected Google location, so requests can go out before you connect Google. Each WhatsApp number has a main branch for automatic requests, and an agent asking by hand can pick any branch.

Replies your team writes in RelayPlus are posted to the review on Google through Google's Business Profile API, and only when a person presses Send. After you reply, RelayPlus shows whether Google is still checking the reply, has published it, or has rejected it with Google's reason.

A new 1 or 2 star review, already public on Google, can be assigned automatically to the person you name for that location, who gets a notification in RelayPlus. Owners, workspace admins and marketers can answer reviews, and an owner or admin can give the same access to any other member.

The Reviews page shows your Google rating, your unreplied reviews, the average reply time over 30 days for replies sent from RelayPlus, timed from when RelayPlus first saw each review, and the last 7 days' review requests with how many of their links were opened. An opened link is not a review written, and RelayPlus does not match a request to a review.