Switching your WhatsApp Business API provider

Meta has its own process for moving a WhatsApp business number from one provider to another, and Meta's documentation describes it for moves between Solution Partners. In Meta's process, the number keeps its display name, quality rating, messaging limit and Official Business Account status.

Before the number moves, Meta requires two-step verification to be turned off on it: in WhatsApp Manager if you own the account, or by your current provider if they own it.

RelayPlus is a Meta-approved Tech Provider and does not run this process for you in the app. If your number is on another provider today, talk to us before you move it.

You connect your WhatsApp number with Meta's Embedded Signup inside RelayPlus, with no API keys to copy. RelayPlus connects to the WhatsApp Business Account you choose in Embedded Signup; it does not create one of its own.

In Embedded Signup you choose or create the business portfolio, and Meta says your business owns its WhatsApp account and number, with full access to them in WhatsApp Manager.

You can import contacts from a CSV or Excel (XLSX) file of up to 200,000 rows and 25 MB. RelayPlus checks the file first and shows how many rows are valid, invalid or duplicates before anything is imported.

For contacts you already have in RelayPlus, you choose whether the import skips them or updates them. The import runs in the background, you can cancel it while it runs, and every import records who declared that the contacts agreed to hear from you, and when.

Templates are created in RelayPlus and submitted to Meta for review. RelayPlus does not read templates already approved on your account, so they do not appear in RelayPlus by themselves.

On the Enterprise plan, we help you move your numbers and data over.

You can export your contacts, conversations and messages from Settings at any time.