Terms of service

1. The agreement

RelayPlus services are provided by LETSGATHER APP SOLUTIONS LIMITED under the RelayPlus brand.

By creating a workspace, you agree to these terms on behalf of your business. If you are not authorised to bind your business, do not accept them. "We" and "RelayPlus" mean LETSGATHER APP SOLUTIONS LIMITED, a company with its registered office at 2202-823 Carnarvon Street, New Westminster, British Columbia V3M 0N5, Canada; "you" means the business named on the account.

2. Your account

You need a Meta-verified WhatsApp Business Account and a phone number you control to use the messaging features. You are responsible for what happens under your account, for keeping credentials safe, and for the conduct of everyone you invite. Tell us promptly at [email protected] if you think an account has been compromised.

3. Acceptable use

Meta’s WhatsApp Business Messaging Policy applies to everything you send through RelayPlus and takes precedence over anything more permissive here. Beyond that, you agree not to:

• Message people who have not opted in, or continue after someone opts out.
• Upload a purchased, scraped or rented contact list. Every import requires a consent declaration and we record who made it.
• Send content that is unlawful, deceptive, hateful, or in a category Meta prohibits — including gambling, tobacco, weapons, adult content and unapproved supplements.
• Impersonate another business or person, or misrepresent who is sending a message.
• Attempt to circumvent rate limits, quality ratings or messaging tiers, or to resell access to the platform without a written reseller agreement.
• Probe, scan or load-test our infrastructure without written permission. Responsible disclosure is welcome at [email protected] and we will not pursue researchers who follow it.

4. Consequences of misuse

A quality-rating drop or a spike in blocks triggers a warning in your dashboard first. We would rather help you fix a broadcast than switch you off. But we may suspend sending, suspend the account, or terminate immediately where the breach is serious, repeated, or exposes us to action from Meta. Where we suspend, we tell you why and what would lift it, and your data remains exportable throughout.

5. Fees and conversation credit

Subscription fees are per seat, billed monthly or annually in advance, and are non-refundable except where the law says otherwise. Annual plans are discounted and cannot be cancelled mid-term for a refund; you keep access to the end of the term.

Conversation credit is different. It is prepaid wallet balance used to pay Meta’s per-conversation charges, passed through at cost with no markup. Unused credit does not expire while your account is open and is refundable pro rata on closure. If your balance hits zero, template and marketing sends stop until you top up — inbound conversations and free service replies keep working.

Prices can change with 30 days notice, which never applies to a term you have already paid for. Meta’s conversation rates are set by Meta and can change with less notice than that; we pass changes through as soon as they take effect and flag them in the app.

6. Your data and ours

You own your data. Contacts, conversations, templates, flows and the analytics derived from them are yours, and you can export all of it at any time in JSON or CSV — including after cancellation, for 30 days. We claim no licence to it beyond what we need to run the service for you.

We own the software. These terms grant you a non-exclusive, non-transferable right to use it during your subscription and nothing more. Feedback you send us we may use freely, without owing you anything for it.

7. Availability

We target 99.9% monthly uptime, excluding scheduled maintenance announced at least 48 hours ahead and outages caused by Meta’s platform, which is outside our control. Business and Enterprise plans carry service credits: 10% of the monthly fee below 99.9%, 25% below 99.0%, 50% below 95.0%. Credits are the sole remedy for downtime and must be claimed within 30 days.

8. Warranties and liability

The service is provided as-is. We do not warrant that it will be uninterrupted, error-free, or that messages will always be delivered — delivery depends on Meta and on the recipient’s device.

To the maximum extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Our total liability in any 12-month period is capped at the fees you paid us in the 12 months before the claim. Nothing here limits liability for fraud, wilful misconduct, death or personal injury, or anything else that cannot lawfully be limited.

9. Indemnity

You will indemnify us against third-party claims arising from your content, your use of the service in breach of these terms, or your failure to obtain valid consent from the people you message. We will indemnify you against third-party claims that the software itself infringes their intellectual property.

10. Termination

You can cancel any time from Settings → Plan, effective at the end of the current billing period. We can terminate for material breach after 14 days written notice and a chance to cure, or immediately for the serious cases in section 4. On termination, export your data within 30 days; after that we erase it, and that is final.

11. Changes, law and disputes

We will give 30 days notice by email before materially changing these terms. If you do not accept the change, cancel before it takes effect.

These terms are governed by Delaware law. Disputes go to the state or federal courts of Delaware, except that either party may seek injunctive relief anywhere to protect intellectual property. Before filing anything, we both agree to spend 30 days trying to sort it out by talking — write to [email protected].