Terms of service
The agreement between your business and ours. Plain language, and short enough to actually read before you click accept.
1. The agreement
RelayPlus services are provided by LETSGATHER APP SOLUTIONS LIMITED under the RelayPlus brand.
By creating a workspace, you agree to these terms on behalf of your business. If you are not authorised to bind your business, do not accept them. "We" and "RelayPlus" mean LETSGATHER APP SOLUTIONS LIMITED, a company with its registered office at 2202-823 Carnarvon Street, New Westminster, British Columbia V3M 0N5, Canada; "you" means the business named on the account.
2. Your account
You need a Meta-verified WhatsApp Business Account and a phone number you control to use the messaging features. You are responsible for what happens under your account, for keeping credentials safe, and for the conduct of everyone you invite. Tell us promptly at [email protected] if you think an account has been compromised.
3. Acceptable use
Meta’s WhatsApp Business Messaging Policy applies to everything you send through RelayPlus and takes precedence over anything more permissive here. Beyond that, you agree not to:
- Message people who have not opted in, or continue after someone opts out.
- Upload a purchased, scraped or rented contact list. Every import requires a consent declaration and we record who made it.
- Send content that is unlawful, deceptive, hateful, or in a category Meta prohibits (including gambling, tobacco, weapons, adult content and unapproved supplements).
- Impersonate another business or person, or misrepresent who is sending a message.
- Attempt to circumvent rate limits, quality ratings or messaging tiers, or to resell access to the platform without a written reseller agreement.
- Probe, scan or load-test our infrastructure without written permission. Responsible disclosure is welcome at [email protected] and we will not pursue researchers who follow it.
4. Consequences of misuse
A quality-rating drop triggers a warning in your dashboard first. We would rather help you fix a broadcast than switch you off. But we may suspend sending, suspend the account, or terminate immediately where the breach is serious, repeated, or exposes us to action from Meta. Where we suspend, we tell you why and what would lift it, and your data remains exportable throughout.
5. Fees and conversation credit
Subscription fees are per workspace plan, which includes a set number of users; users beyond that are charged per user where the plan allows. Fees are billed monthly or annually in advance. Fees are non-refundable, including an annual plan closed mid-term, except where the law says otherwise, or as our subprocessors page provides if you object to a new subprocessor.
Message charges are different. By default Meta bills them to your WhatsApp Business Account directly and we are not party to that charge. Where we agree that your messaging is billed through RelayPlus instead, it is paid from prepaid wallet balance at the rates shown in the app. Unused credit does not expire while your account is open and is refundable pro rata on closure. If your balance hits zero, template and marketing sends stop until you top up. Inbound conversations keep working. Replies inside the 24-hour window are free only within Meta’s monthly allowance for each WhatsApp number (currently the first 1,000 a month); beyond it they are charged like any other message.
Prices can change with 30 days notice, which never applies to a term you have already paid for. Meta’s message rates are set by Meta and can change with less notice than that. Our estimates use a rate table we update by hand, so they can lag a change in Meta’s rates.
6. Your data and ours
You own your data. Contacts, conversations, messages and the analytics derived from them are yours. You can export your contacts, conversations and messages at any time (JSON holds all three; CSV holds contacts and messages), including after cancellation, for 30 days. We claim no licence to it beyond what we need to run the service for you.
We own the software. These terms grant you a non-exclusive, non-transferable right to use it during your subscription and nothing more. Feedback you send us we may use freely, without owing you anything for it.
7. Availability
We aim for high availability and to announce planned maintenance in advance. Outages caused by Meta’s platform are outside our control.
Until 25 October 2026, the service-level commitment in version 3.1 of these terms (available on request at [email protected]) continues to apply to workspaces that were on the Business or Enterprise plan before 25 September 2026.
8. Warranties and liability
The service is provided as-is. We do not warrant that it will be uninterrupted, error-free, or that messages will always be delivered. Delivery depends on Meta and on the recipient’s device.
To the maximum extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Our total liability in any 12-month period is capped at the fees you paid us in the 12 months before the claim. Nothing here limits liability for fraud, wilful misconduct, death or personal injury, or anything else that cannot lawfully be limited.
9. Indemnity
You will indemnify us against third-party claims arising from your content, your use of the service in breach of these terms, or your failure to obtain valid consent from the people you message. We will indemnify you against third-party claims that the software itself infringes their intellectual property.
10. Termination
You can cancel at any time by closing your workspace from Settings → Data controls → Close workspace, or by writing to [email protected]. We can terminate for material breach after 14 days written notice and a chance to cure, or immediately for the serious cases in section 4. On termination, export your data within 30 days. After that, contacts, conversations and messages are erased, and that is final; everything else in the workspace (channels, templates, flows, broadcast history, attachment files and export archives) is erased on request to [email protected], except the audit and consent logs and billing records, which we keep for 7 years (see privacy §8).
11. Changes, law and disputes
We will give 30 days notice by email before materially changing these terms. If you do not accept the change, close your workspace before it takes effect.
These terms are governed by Delaware law. Disputes go to the state or federal courts of Delaware, except that either party may seek injunctive relief anywhere to protect intellectual property. Before filing anything, we both agree to spend 30 days trying to sort it out by talking. Write to [email protected].